রিফান্ড ও বাতিলকরণ নীতি
শেষ আপডেট: 26 সেপ্টে 2026
This policy explains when entry fees paid on TurnOn Talent are refunded. Entry fees are paid by UPI and verified by our team before your participation is confirmed and video recording is unlocked. If anything here is unclear, write to us at support@turnontalent.com — we are happy to help.
1. At a glance
| Situation | Refund |
|---|---|
| We cancel the contest | Full refund of the entry fee |
| Your payment is received but we reject the application (for example the contest was already full) | Full refund |
| You paid twice, or paid more than the entry fee | Refund of the duplicate / extra amount |
| Your payment could not be verified because it never reached us | Nothing to refund — please check with your bank/UPI app; you may pay again |
| You withdraw, do not submit a video, or miss the deadline | No refund |
| You are disqualified for breaking the Terms or contest rules | No refund |
| You are not selected as a winner | No refund |
2. Why entry fees are generally non-refundable
Once your payment is verified, your spot is reserved and counts towards the contest's limited capacity, and judging and prize costs are committed. That is why entry fees are not refundable if you change your mind or decide not to take part, except in the cases listed above.
3. Postponed or changed contests
If we postpone a contest or change its date, your entry stays valid for the new date. If you cannot take part on the new date, you may request a full refund within 7 days of our announcement.
4. How to request a refund
- Email support@turnontalent.com within 7 days of the payment (or of the cancellation/postponement announcement), with the subject “Refund request”.
- Include your registered mobile number, the contest name, the UTR/transaction reference number and your payment screenshot.
- We confirm the request within 2 working days and tell you whether the refund is approved.
Refunds for cancelled contests are started automatically — you do not need to ask.
5. How and when refunds are paid
Approved refunds are sent to the same UPI ID / bank account the payment came from (or to the payout details in your profile if that is not possible), normally within 7 working days of approval. Your bank may take a little longer to show the credit. Refunds are for the amount we actually received; we do not charge any processing fee.
6. Questions and complaints
If you are unhappy with a refund decision, contact our Grievance Officer using the details below. You also keep all your rights under the Consumer Protection Act, 2019.
Contact us
TurnOn Talent
Email: support@turnontalent.com
Grievance Officer: support@turnontalent.com (we acknowledge complaints within 48 hours and aim to resolve them within 30 days).
